Refund Policy

Last updated: August 23, 2026

Checkout status: Website checkout is currently unavailable. This policy applies only to an order accepted and paid on maixorawear.com after checkout is enabled. Purchases completed on Amazon follow the order, return, and refund process shown by Amazon.

30-day return window

You may request a return within 30 days after an eligible website order is shown as delivered. To start a return, email maixora.services@gmail.com with your order number, the item, and the reason for the request.

Do not send a return to Amazon, an Amazon fulfillment center, or any other address until MAIXORA issues written return instructions and, when applicable, an MCF return merchandise authorization (RMA). Unauthorized returns may not be identifiable or refundable.

Return condition

Returned items should be unworn, unused, and in the condition received, with original tags and packaging reasonably intact. You may carefully try on a hat to check fit. Items damaged through misuse or returned incomplete may receive a reduced refund where permitted by law.

Return shipping costs

For a change of mind, fit preference, or another non-quality reason, the customer is responsible for return shipping. If MAIXORA confirms an incorrect item, transit damage, or a product-quality issue, MAIXORA will provide instructions and cover reasonable return shipping costs.

Amazon MCF returns

MAIXORA may use Amazon Multi-Channel Fulfillment (MCF) for a future website order. When an MCF return is authorized, a sellable item may return to Amazon-managed inventory. Amazon does not issue the refund for a maixorawear.com purchase.

Refunds and cancellations

After a return is received and inspected, MAIXORA will notify you of the outcome. Approved refunds are sent to the original website payment method. Contact us promptly to request cancellation; cancellation is not guaranteed after fulfillment begins.

Contact

Email: maixora.services@gmail.com